A holistic educational perspective is extremely important for student welfare and academic performance. Therefore, it is equally important to have at least one multi-dimensional management role in any study abroad program.
Intensive Chinese Language Program
I am one of the heads of language schools in Beijing, China. My work is so strange, because it involves many different tasks, and on the surface there are few relationships. My tasks can be roughly divided into two categories. Student satisfaction in the first department: Ensure that every student stays in China during and after class. The second category is marketing. At first glance, it may not be intuitive that the customer’s happiness has little to do with sales, from consultation (if the student is sick) to consultation (if the student hangs out in the housing enterprise), to ensuring that the welcome party is open all the time in China. On the other hand, sales mainly involve monitoring a large number of part-time employees worldwide. However, I think that it is essential for language research to have a person responsible for both.
Benefits of Studying Chinese
The reason why foreign language learning differs from most products is that this service involves more than learning a language. The scope of this service is almost unlimited. Any teacher will tell you that peace of mind and academic performance are essential. Students need to be happy to get good grades. If we use this service only as an academic element, students’ academic performance will be much lower.
The key to the difference between departments is: As long as a test is released at the end of each month, you can test your academic performance and write it on the paper. However, general happiness and happiness are much trickier. In my experience, it is absolutely necessary for a person to talk to people on the ground, observe how people behave, to evaluate a point, and to solve problems that hinder the achievement of goals.
As a sales executive, you need to set a different agenda than your sales representative. Incentives by sales representatives make it much more important for sales to prolong the viability of the product. If a salesperson oversells the product, it will hurt Qu, but it will hurt the company. This moral hazard needs to be strictly controlled by someone who does not depend on every sale, but on the long-term satisfaction of ordinary students. Therefore, the sales executive needs to have a deep understanding of this long-term satisfaction.
Since language research is a service of quality dimension, it cannot simply be tested or some other cardinal test, so the connection between this insight and all the supervision of the sales staff is very important.
Outside of this discussion, dual role has another very important aspect. The quality of language courses is a moral responsibility. If someone buys a hamburger at McDonald’s, if it doesn’t taste as good as it looks in the photo, it’s really not great. People can return it, and if he does not want to make a fuss, he only loses a small amount of money. If one buys Mercedes in one’s own country and does not carry out the advertisement, it is a bigger transaction, but there is a procedure to solve this problem. The customer only needs to return the car. This equation is completely different for a deceased child who decided to go to China. As a factor of this degree, this money is relatively less important. If a person is a new country, it may of course be a very difficult time, and an appropriate support network needs to be in place to deal with cultural shocks. When happiness and well-being are threatened, letting a person guide a salesperson without seeing the complexity of people actually experiencing the service, in my opinion, is morally ambiguous.
Therefore, it is very important that the principals of Chinese schools have a say in welfare regulations.